Terms of service

OVERVIEW
This website is operated by Healing Mates. Throughout the site, the terms “we”, “us” and “our” refer to Healing Mates. Healing Mates offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, then you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ELIGIBILITY
By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction or have given us consent to allow your minor dependents to use this site. You must not use our products for any illegal or unauthorized purpose or violate any laws in your jurisdiction.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card info) may be transferred unencrypted and adapted across networks. Credit card data is always encrypted.
You may not reproduce, duplicate, copy, sell or exploit any part of the service or website content without written permission.

SECTION 3 – ACCURACY OF INFORMATION
We do not guarantee the completeness, accuracy, or timeliness of the content on our site. The material is provided for general reference and should not be solely relied upon for decisions.

SECTION 4 – MODIFICATIONS TO PRODUCTS OR SERVICES
Prices and services are subject to change without notice. We may discontinue any service or product at any time without liability.

SECTION 5 – PRODUCTS OR SERVICES
Some products may be exclusive to our website and available in limited quantities. Returns or exchanges are only processed according to our Refund Policy.
Product images are for illustration purposes. We cannot guarantee color accuracy across all screens.
We reserve the right to limit or restrict sales, cancel orders, or discontinue products.
All product descriptions and pricing are subject to change without notice.

SECTION 6 – BILLING AND ACCOUNT INFORMATION
We may refuse or cancel any order. We may limit quantities per person, household, or order.
You agree to provide current and accurate billing and account info for all purchases.

SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools “as is” without warranty. Your use of such tools is at your own risk.

SECTION 8 – THIRD-PARTY LINKS
We are not responsible for third-party content, websites, or transactions. Review their terms and privacy policies before use.

SECTION 9 – USER CONTENT
By submitting content (reviews, suggestions, etc.), you grant us a right to use it. You agree your content does not violate any rights or contain harmful material. We may remove any content that violates these Terms.

SECTION 10 – PERSONAL INFORMATION
Your submission of personal data through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our site may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, availability, and shipping times. We reserve the right to correct any such errors and cancel or update orders if needed, at any time without prior notice, including after you have submitted an order.

SECTION 12 – PROHIBITED USES
You are prohibited from using the site or its content: (a) for unlawful purposes; (b) to solicit others to perform unlawful acts; (c) to violate international or local laws; (d) to infringe on intellectual property; (e) to harass, abuse, insult, harm, or discriminate; (f) to submit false or misleading info; (g) to upload viruses or malicious code; (h) to collect personal info; (i) to spam or phish; (j) for obscene or immoral purposes; (k) to interfere with security features. We may terminate your access for violations.

SECTION 13 – DISCLAIMER OF WARRANTIES
The website and all products and services provided through it are offered "as is" and "as available" without warranties of any kind, either express or implied. To the fullest extent permitted by law, Healing Mates disclaims all implied warranties including, but not limited to:

• Merchantability,
• Fitness for a particular purpose,
• Non-infringement,
• Reliability or accuracy of results,
• Uninterrupted or error-free access to the Service.

We do not warrant that your use of the service will be timely, secure, or error-free, or that any errors will be corrected.

SECTION 14 – LIMITATION OF LIABILITY
In no event shall Healing Mates, our employees, affiliates, partners, or service providers be liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind—such as loss of profits, revenue, data, or savings—arising from your use of the service or any product purchased through it, regardless of the legal theory, even if we were advised of the possibility. In jurisdictions that do not allow such exclusions, our liability shall be limited to the maximum extent permitted by law.

SECTION 15 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Healing Mates and our affiliates, officers, agents, employees, and service providers from any claims or demands, including legal fees, arising from your breach of these Terms or your violation of any laws or third-party rights.

SECTION 16 – FORCE MAJEURE
Healing Mates is not liable for any delay or failure to perform caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, supply chain disruptions, labor disputes, government actions, internet outages, or pandemics. These events may affect services, delivery, or availability, without any obligation to provide refunds or compensation.

SECTION 17 – SEVERABILITY
If any provision of these Terms is held to be unlawful or unenforceable, that part will be severed and the remainder will remain in full force and effect.

SECTION 18 – TERMINATION
These Terms remain effective until terminated by either you or us. You may terminate by discontinuing use of the site. We may terminate or suspend your access at any time if we believe you have violated any term or applicable law.

SECTION 19 – ENTIRE AGREEMENT
These Terms and any policies or legal notices posted on our site constitute the entire agreement between you and Healing Mates and supersede any prior agreements, communications, or proposals (oral or written). Any ambiguity shall not be construed against the drafting party.

SECTION 20 – GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of Ontario, Canada, without regard to conflict of law principles. Any legal action must be filed in Ontario.

SECTION 21 – CHANGES TO TERMS
We reserve the right to update or change these Terms at any time by posting them on this page. It is your responsibility to check periodically. Continued use of the site after changes constitutes acceptance.

SECTION 22 – CONTACT INFORMATION
Our official support portal is: Product & Site Support